Refund & Cancellation Policy
Effective Date: 7 August 2026
This Refund & Cancellation Policy explains how Dreamworks Autohouse (Pty) Ltd manages cancellations, refunds, recurring membership payments and related service transactions.
1. Showroom Membership Cancellation
Members may request cancellation of their Dreamworks Autohouse Showroom Membership by contacting Dreamworks Autohouse through an official communication channel.
Cancellation requests should be submitted before the next scheduled billing date to avoid the next recurring membership charge where possible.
Once a membership has been cancelled and the cancellation has taken effect, future recurring membership payments will no longer be processed.
2. Membership Payments
The Dreamworks Autohouse Showroom Membership is billed on a recurring basis according to the payment arrangement selected by the member.
Membership benefits remain available only while the membership is active and the member's account is in good standing.
3. Membership Refunds
Membership fees are generally non-refundable once a payment has been successfully processed and membership benefits have become available.
A refund may be considered where:
- A payment was processed in error.
- A duplicate payment was processed.
- A service paid for cannot reasonably be provided by Dreamworks Autohouse.
- A refund is required under applicable South African consumer law.
- Exceptional circumstances justify a refund at the discretion of Dreamworks Autohouse.
Where membership benefits or services have already been used, the value of those benefits or services may be taken into account when determining whether a refund is due, subject to applicable law.
4. Failed or Declined Membership Payments
If a recurring membership payment is declined, unsuccessful or unpaid:
- Membership benefits may be temporarily suspended.
- The authorised payment provider may retry the payment where permitted.
- Benefits may resume once outstanding membership fees have been successfully paid.
5. Cancellation of Vehicle Service Appointments
Customers who need to cancel or reschedule a vehicle service appointment are requested to notify Dreamworks Autohouse as early as reasonably possible.
Where a booking requires a deposit, the applicable deposit terms will be communicated before payment.
6. Deposits
Certain services may require a deposit before work is scheduled or materials are ordered.
Deposits may be used to secure appointment time, order materials or confirm commencement of work.
Where materials have already been specially ordered, prepared or allocated for a customer's vehicle, cancellation may affect the amount of the deposit that can be refunded.
Any deduction from a refundable amount will be handled reasonably and in accordance with applicable South African consumer law.
7. Custom or Special-Order Work
Certain vehicle customisation services may involve products, materials, designs or components ordered specifically for a customer's vehicle.
Where work has already commenced or non-returnable special-order materials have been purchased with the customer's approval, a full refund may not be available.
8. Refunds for Services
If a customer believes that a paid service has not been provided as agreed, the customer should contact Dreamworks Autohouse as soon as possible so that the matter can be inspected and assessed.
Where appropriate, Dreamworks Autohouse may:
- Inspect the vehicle.
- Correct or repeat the relevant service.
- Offer another reasonable remedy.
- Provide a full or partial refund where legally required or otherwise appropriate.
9. Refund Processing
Approved refunds will generally be processed using the original payment method where possible.
Processing times may depend on the payment provider, bank or card issuer and may therefore take several business days after Dreamworks Autohouse has approved and submitted the refund.
10. Promotional Offers and Discounts
Promotional offers, discounted services and special campaigns may have additional conditions that apply to cancellations or refunds.
Any additional conditions will be communicated as part of the relevant offer where applicable.
11. Consumer Rights
Nothing in this policy is intended to remove or restrict any rights available to a customer under applicable South African law, including the Consumer Protection Act where applicable.
12. Changes to this Policy
Dreamworks Autohouse may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on our website with the revised effective date.
13. Contact Us
For cancellation requests, refund enquiries or questions regarding this policy, please contact:
Dreamworks Autohouse (Pty) Ltd
Company Registration Number: 2017/134812/07
The Quartz, 45 Zenith Drive, Umhlanga Ridge, 4319
South Africa
Telephone: 061 519 1976
Email: info@dreamworksautohouse.co.za
Website: www.dreamworksautohouse.co.za