Service Delivery Policy
Effective Date: 7 August 2026
This Service Delivery Policy explains how Dreamworks Autohouse (Pty) Ltd provides its automotive services and delivers benefits under the Dreamworks Autohouse Showroom Membership.
1. Nature of Our Services
Dreamworks Autohouse provides automotive services rather than the shipment of physical retail products, unless specifically stated otherwise.
Our services include vehicle detailing, paint correction, ceramic coating, paint protection film, vehicle wrapping, wheel repairs, upholstery work, diagnostics, selected mechanical services, vehicle customisation and related automotive services.
2. Service Location
Vehicle services are generally performed at Dreamworks Autohouse premises:
Dreamworks Autohouse (Pty) Ltd
The Quartz, 45 Zenith Drive, Umhlanga Ridge, 4319
South Africa
Where another service location or collection arrangement applies, this will be agreed with the customer in advance.
3. Appointment-Based Services
Most Dreamworks Autohouse services are provided by appointment and are subject to availability.
Customers are encouraged to book in advance, particularly for services that require several hours, specialist staff, special-order materials or vehicle preparation.
4. Confirmation of Bookings
A booking may be confirmed through telephone, WhatsApp, email, website form or another official Dreamworks Autohouse communication channel.
Certain services may require a deposit or full payment before materials are ordered or an appointment is secured.
5. Estimated Service Times
Service duration depends on the type of service, condition of the vehicle, vehicle size, materials required and the work involved.
Any completion time given to a customer is an estimate unless specifically agreed otherwise.
Dreamworks Autohouse will make reasonable efforts to complete work within the estimated period and will communicate material delays where reasonably possible.
6. Vehicle Inspection
Certain services may require inspection of the vehicle before a final price, service scope or completion time can be confirmed.
This is particularly relevant where vehicle condition, damage, paintwork, mechanical condition, previous repairs or aftermarket modifications may affect the required work.
7. Special-Order Materials
Services such as vinyl wrapping, paint protection film, upholstery, customisation or other specialist work may require materials to be ordered specifically for the customer's vehicle.
Where special-order materials are required, the expected lead time will be communicated where reasonably possible.
8. Showroom Membership Activation
The Dreamworks Autohouse Showroom Membership is a service-based recurring membership and is not a physical product requiring delivery.
Membership benefits normally become available after successful membership registration and payment confirmation.
Membership activation may take up to one business day where payment, customer or vehicle information requires verification.
9. Showroom Membership Service Delivery
Showroom Membership benefits are redeemed through scheduled appointments at Dreamworks Autohouse.
Membership benefits may include scheduled Auto Details, diagnostic services, member discounts, referral benefits and other benefits displayed on the Dreamworks Autohouse website.
Membership benefits are available only while the membership is active and the member's account is in good standing.
10. Scheduling Membership Benefits
Membership does not guarantee immediate same-day availability for a vehicle service.
Appointments are allocated according to available workshop capacity and the type of service required.
Members are encouraged to schedule larger services, including Professional Auto Details, in advance.
11. Customer Responsibilities
Customers are responsible for:
- Providing accurate vehicle and contact information.
- Arriving for confirmed appointments at the agreed time.
- Informing Dreamworks Autohouse of known vehicle defects or damage.
- Removing important personal belongings from the vehicle where appropriate.
- Ensuring the vehicle is reasonably accessible for the agreed service.
- Providing any information reasonably required to perform the service safely.
12. Delays Beyond Our Control
Service completion may occasionally be affected by circumstances outside Dreamworks Autohouse's reasonable control, including:
- Supplier or material delays.
- Power or utility interruptions.
- Equipment failure.
- Unexpected additional vehicle defects.
- Severe weather or other operational disruptions.
Where this occurs, Dreamworks Autohouse will make reasonable efforts to communicate with the customer and complete the work as soon as reasonably possible.
13. Collection of Vehicles
Customers will be notified when their vehicle is ready for collection where applicable.
Customers should collect vehicles within the agreed or communicated period. Any special arrangements should be discussed directly with Dreamworks Autohouse.
14. Physical Products
Where Dreamworks Autohouse sells or supplies a physical product separately from an installed service, the applicable collection or delivery arrangement will be communicated to the customer before completion of the transaction.
Unless specifically offered and agreed, Dreamworks Autohouse does not operate as a nationwide product delivery retailer.
15. Cancellations and Refunds
Cancellations, refunds, deposits and failed membership payments are governed by our Refund & Cancellation Policy.
16. Changes to this Policy
Dreamworks Autohouse may update this Service Delivery Policy from time to time.
Updated versions will be published on our website with the revised effective date.
17. Contact Us
If you have questions regarding service delivery, appointment scheduling or membership activation, please contact:
Dreamworks Autohouse (Pty) Ltd
Company Registration Number: 2017/134812/07
The Quartz, 45 Zenith Drive, Umhlanga Ridge, 4319
South Africa
Telephone: 061 519 1976
Email: info@dreamworksautohouse.co.za
Website: www.dreamworksautohouse.co.za